Century Mile Racetrack and Casino app - install and use

Getting the app on your phone

On Android, the app you need goes under the shared name Century Casinos Canada on Google Play. The package ID is com.joingo.ccca, and the publisher is Century Casinos, Inc. Century Mile is bundled inside this group app alongside the other Canadian properties, so there is no separate listing with only the Edmonton venue. Typing “Century Casinos Canada” into Google Play is enough to pull it up.

Installing it is quite simple in practice:

1. Open Google Play on your Android phone or tablet.
2. Type “Century Casinos Canada” into the search bar at the top.
3. Look for the app published by Century Casinos, Inc.
4. Tap Install, then wait until the download and setup are complete.
5. Launch the app, accept notifications and location access if the prompts appear.
6. Create a new account or sign in with your existing details.

The software is built together with Joingo, a mobile engagement platform that collaborates with a number of casino operators in North America. Because of that, there are two email contacts that are worth keeping somewhere handy if something misbehaves during install or the app closes itself right after opening. For anything directly tied to Century Casinos, there is [email protected]. For issues clearly linked to the Android build or Joingo’s framework, there is [email protected]. Both appear right on the Google Play store page. In real use, sending a short message to one of those addresses usually works faster than scrolling through random forums for answers.

What is actually inside

We tested the Century Casinos Canada app over a couple of weeks while spending time near the Edmonton area. The honest conclusion from that stretch is pretty straightforward: the app does fewer things than some people might expect, but what is included is laid out clearly and works without drama.

These are the core sections you see once you log in:

• Rewards section - you can view your current points balance and loyalty tier.
• Promotions tab - all active offers linked to Century Mile and the other Century Casinos Canada locations.
• Venue information - basic details such as opening hours, address, directions and contacts for Century Mile.
• Notifications - an option to opt into alerts about events, race days, and the next wave of promos.
• Account settings - place to change personal information and manage how the app can contact you.

What you will not find there: real-money casino games inside the app. There is also no live wagering on races from your phone. To bet on Century Mile racing remotely, that would require a separate advance-deposit wagering platform like AmWager - this app does not handle that. Its role is more of a loyalty companion and information hub for people who walk through the doors of the physical property. That is basically the whole concept.

One practical detail that tends to matter with this type of app: if you plan to use mobile check-ins or any promotions triggered by location, it is safer to turn on location permissions in advance, ideally before you leave home. Doing it while standing at the entrance with a slow data signal can be a bit more stressful than it needs to be.

How we actually used it before a visit

On a Friday evening before heading to Century Mile, we ran through a fairly simple routine with the app. First launch, then straight into the Promotions tab. We scrolled through the current offers, took note of the ones that needed a promo code or a check-in at the venue itself, and mentally sorted which ones made sense for that night.

After that, we tapped over to the Venue Info section just to double-check the Friday schedule. The casino hours on Fridays and Saturdays go until 4:00 AM, which is a bit later than many first-time visitors expect. From there, we copied the full address into a navigation app without retyping anything:

4711 Airport Perimeter Road, Edmonton International Airport, AB T9E 0V6.

Once on site, we used the check-in function inside the app for the promotions that required proof of presence. At the rewards desk, we showed the membership details from the app and asked to have the points tied to that session. The next morning, we opened the app again to confirm that the points had posted to the account. They showed up correctly, although the update was not instant and took several hours.

That entire loop - check promos, confirm hours, start navigation, check in at the property, then verify points later - is, in our view, the main real-world pattern for most guests. The app does not replace being at the venue or talking to staff, it just smooths out a few steps that usually need a website visit or a phone call.

The venue itself

Century Mile Racetrack and Casino is located beside Edmonton International Airport in Leduc County, Alberta. Access is off the Queen Elizabeth II Highway via Airport Road, with a right turn onto Airport Perimeter Road. The main phone number listed on the official site is 587-416-6453.

The property is one of only two A-level horse racing venues in Alberta, and it is the only A-level one-mile racetrack in western Canada. Live Thoroughbred and Quarter Horse racing runs on a seasonal schedule. On top of that, there is a casino floor, food and beverage options, and spaces for events, all running under Alberta’s regulated gambling framework. That setup is standard for provincially licensed casinos and racetracks in the province.

The app connects to Century Mile through the broader Century Casinos Canada umbrella. The same mobile platform also includes other Century-branded locations across the country. As a result, when you browse the promotions tab, you may see offers from several different properties at once. Century Mile promotions are in the mix, but not always the very first thing that appears on screen.

Troubleshooting and support

When the app misbehaves, the two contacts mentioned earlier cover nearly all situations. For most problems that happen after install - logins that keep failing, sudden crashes, notifications that never show up - the right address is [email protected]. For Android-specific issues such as odd behavior after an update or problems tied to the Google Play build itself, the backup contact is [email protected]. If you run into something that is clearly about the venue and not the software, it is usually easier to call Century Mile directly at 587-416-6453.

During our time using the app, a few small issues stood out:

1. On one of the Android versions we tested, notification permissions did not trigger a system popup as expected. The workaround was to open device Settings, go to Apps, tap Century Casinos Canada, then Notifications, and manually enable alerts.

2. Points earned from a session at the venue did not always appear in the app immediately. In some cases it took several hours and, in edge cases, up to 24 hours. If points are missing right after you leave, that delay is usually the reason rather than a lost session.

3. Certain check-in based features depend on having active location permissions at the moment you try to use them. When check-in fails or keeps spinning, lack of location access is the most common culprit.

4. It is worth checking the Google Play store for updates once in a while. Joingo maintains the underlying build, and interface tweaks or fixes do roll out over time.

What works and what does not

From a pure functionality standpoint, rewards tracking performed reliably throughout our testing. Points appeared after visits, tiers updated correctly, and balances in the app matched what staff could see on their side. The venue info area is laid out in a way that makes hours and directions easy to find, without digging through multiple screens. Active promotions are visible right away from the main part of the app, which is practical if you are checking them on the same day as your visit. On a mid-range Android device, the app stayed stable with no crashes recorded during normal use, which is not a given in this category.

There are also clear limitations. The lack of in-app wagering stands out for guests hoping to follow and bet on Century Mile races from home using the same app. Because of the shared branding, the experience is multi-property by design, so Century Mile is not always the first focus in every menu. That can feel a bit generic if you only visit this one location. Availability on iOS is not explicitly confirmed in the public information we reviewed, so anyone on iPhone should verify the current status before planning around the app. Beyond rewards and promotions, the account management tools stay quite shallow - there is no deep transaction history, no complex self-service options, just the basics.

After running through several visits with it, our overall impression stays pretty grounded. For anyone who drops by Century Mile a few times a year, downloading the app is worth the short setup time. It follows through on what it offers: rewards, promos, venue details, basic account controls. It does not try to be a full casino platform or remote betting solution, and in a way, that narrow focus keeps the experience clear and simple.